Replies come back to you
Guests simply reply to the confirmation or reminder they got from you. Their answer lands in Inbox, not in somebody's personal mailbox.
Vrodex Inbox
Every guest email, next to the booking it is about.
Guests reply to your booking emails and their message lands in Vrodex, right beside their booking. Inbox drafts the answer from your house rules, so your team replies in one tap.
SV
Sanne de VriesLinked to a booking
Fri 19:30 · 4 guests · Table 12View booking
Send a message
Guest emails, in the same place as the booking
No more replies scattered across a personal phone, the office laptop and a shared mailbox. Every message about a booking comes into Vrodex, where the whole team can read and answer it.
The booking is right there
Every conversation shows the date, time, group size and table. When the booking changes, the change appears in the thread.
Replies drafted for you
Inbox reads the question and drafts the answer from your house rules. Send it, change a word first, or ask for another suggestion.
House rules
Write the answers down once.
Can we bring the dog? Is there parking? How late can we cancel? Guests ask the same things every day. Put the answers in your house rules and every suggested reply answers from them, without making up a policy, so the whole team says the same thing.
- Cancellations, late arrivals, dress code, large groups, allergies, children, pets: whatever your guests ask about.
- Send a suggestion as it is, or change it first. Not quite right? Ask for other suggestions.
- Change a rule and the next reply follows it. Nobody has to be told.
Automatic replies
Let Inbox answer the easy questions.
Switch on automatic replies and a guest whose question your house rules answer gets a reply straight away, even at midnight or in the middle of service. Everything else waits for your team, with a draft ready.
Sent for you
- Can we bring our dog?
- Is there parking nearby?
- Until when can I cancel for free?
- Can you cater for a gluten allergy?
When your house rules cover it. Every automatic reply is marked as sent automatically in the conversation.
Waits for your team
- Changes to a booking
- Complaints
- Requests for an exception
- Anything your house rules do not cover
These arrive with a suggested reply, ready for someone to check and send.
In every conversation
Open a conversation and you have the whole story
Inbox is part of Vrodex Bookings, so every conversation knows which booking it is about and what has happened to it.
Internal notes
Flag an allergy, a birthday or a regular for the team. Notes sit in the conversation, and the guest never sees them.
Booking changes in the thread
When a booking moves to another time or the group grows, the change shows up between the messages, so nobody answers with old details.
One tap to the booking
Open the booking from the conversation to change the time, the group size or the table.
A summary on top
A long back-and-forth gets a one-line summary, so whoever picks it up next knows where things stand.
Notifications on your phone
New messages arrive as a notification in the Vrodex app. Tap it and the conversation opens.
Done, reopen, spam
Mark a conversation done once it is handled, reopen it when needed and keep spam out of sight. Search finds any conversation.
How it works
Up and running in a few minutes
- 01
Switch on Inbox
From then on, guest replies to your booking emails come into Vrodex instead of your own mailbox.
- 02
Write your house rules
Cancellations, late arrivals, groups, allergies, pets. The more complete they are, the better the replies.
- 03
Reply in one tap
Every guest email arrives with a suggested reply. Send it, change it, or let Inbox send the easy ones by itself.
FAQ
Questions about Inbox
Guests reply to the confirmation, reminder or any other booking email they got from you. With Inbox on, that reply comes into Vrodex, linked to their booking. A comment a guest leaves when booking starts the conversation too.
Inbox reads the guest's message, the booking and the conversation so far, and drafts an answer from your house rules. It does not make up policies that are not in your rules. You send the draft, change it first, or ask for other suggestions.
Only if you switch on automatic replies, and only when your house rules fully answer the question. Booking changes, complaints, requests for an exception and anything your rules do not cover always wait for your team.
No. Internal notes are for your team only and are never emailed to the guest. Automatic replies are written without them, so nothing from a note can end up in an email.
Yes. Inbox handles the replies to your booking emails and shows every conversation next to its booking, so it works together with Vrodex Bookings.
Inbox comes with Vrodex Bookings. There is no separate subscription for it.
Any questions? Contact us, we reply quickly!