Meet Dexy: the AI phone assistant that answers while you serve

It is eight o’clock on a Saturday. Every table is taken, the kitchen is calling for service and the phone rings again. Someone wants a table for four tomorrow. Someone else is running late. A third caller asks whether you are open on Monday. Each call takes two minutes, and each time somebody walks away from a guest to answer it.

That is what we built Dexy for: an AI phone assistant that answers your restaurant’s phone, books tables in your own booking system and only puts a call through when your team is really needed.

On a busy evening a restaurant gets up to 50 phone calls, at around two minutes each. That is 100 minutes of somebody’s evening spent at the till with a phone to their ear, instead of on the floor. And the calls you miss are often bookings that end up somewhere else.

Nearly all of those calls are simple. A table for four. Are you open on Monday. We are ten minutes late. Do you have anything gluten-free. They do not need a person, they need a quick and correct answer. Work out what that means for your own place with the calculator on the Dexy page.

With Vrodex Bookings, Dexy works in the same booking book as your team. It checks your real availability, books the table and sends the confirmation on WhatsApp. No second system and no list to type over afterwards.

• Fully booked? Dexy offers another time, a shorter sitting when the evening is nearly full, or a place on the waiting list.
• Changes and cancellations. Dexy finds a caller’s reservation by the number they call from, and moves or cancels it once the guest confirms.
• You decide what it may do. Making, changing and cancelling reservations each have their own switch. Turn one off and Dexy sends the guest a link to do it themselves.

Reservations Dexy made carry their own icon in your booking list, so you see at a glance which bookings came in by phone.

Do you use Online Ordering as well? Then Dexy takes orders by phone too. It knows your online menu, takes pickup and delivery orders for today and checks the delivery address. The order arrives on the POS just like an online order and is paid at pickup or on delivery.

The guest can get a confirmation on WhatsApp after the call, and a message as soon as you accept or decline the order.

Dexy’s number takes WhatsApp messages too. Guests can ask a question or book a table in a chat, at any time of day, and Dexy answers there just as it does on the phone. Put the chat link on your website, Google profile or Instagram, and choose the profile picture and description guests see in the chat.

Not every restaurant wants an assistant on every call. With the answer schedule you choose who picks up, and when:

• Your phone first. Your own phone rings, and if nobody picks up within the seconds you set, Dexy takes the call.
• Only Dexy. For the busiest hours, when you do not want to be disturbed at all.
• Only your phone. For the quiet afternoon when you would rather answer yourself.

When a call does need a person, such as a complaint, a group of 24 or an event enquiry, Dexy puts it through to the right number for that reason. Every transfer has its own hours. During service Dexy takes a message instead, so nobody is pulled off the floor for something that can wait.

You set Dexy up in the back office, in your own words. Every change is live on the next call.

• Nine languages. Dutch, English, German, French, Spanish, Italian, Portuguese, Polish and Turkish. Dexy starts in your language and switches as soon as the caller speaks another one. Callers can also pick a language with the keypad.
• Your voice and greeting. Choose the voice, give the assistant its own name and write your own greeting.
• Knows your business. Opening hours, the menu, allergies, parking, the terrace. Add a description, your own instructions and FAQ, and Dexy answers like someone who works there.
• Gets names right. Does Dexy mispronounce a dish, a street or a name? Write down how it should sound and listen back straight away.

By default Dexy introduces itself as a digital assistant. Callers know who they are talking to, and nobody feels tricked.

Every conversation lands in the back office with a short summary, the recording and the full transcript. When something needs following up, the call is marked Action required and the summary goes to your team by email.

• See which calls Dexy is on right now, and how each call ended.
• Listen back to a recording with the transcript alongside.
• Search by phone number, or filter by topic and result.
• The dashboard shows how much talk time Dexy took off your hands, how many bookings it made and why guests call.

Phone calls are personal data, so Dexy handles them with care. Callers hear at the start of every call that it is recorded, and why. You choose how long conversations are kept, from 7 to 90 days. After that, recordings, transcripts and caller details are deleted automatically. You can look up every conversation of a phone number and delete them in one go. If a caller objects to the recording, the recording and transcript are deleted. The back office even writes the text for your privacy statement.

Book a demo and we set Dexy up with you. We arrange a local number, you describe your business, choose a voice and set when calls may be put through. Then you call Dexy yourself to test it, before your guests do.

You keep your own number. Forward it to Dexy, always or only when nobody picks up, and put the new number on your website and Google profile if you like.

Book a free demo or read more on the Dexy page.