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General privacy conditions

  • 1. Introduction

    The aim of this privacy policy is to inform you of the data that we collect, the reason why we collect it, whether the data is shared with third parties, for how long it is stored, the rights you have and how you can exercise them.

  • 2. Who we are

    Vrodex is the controller responsible for processing your personal data.

    You can contact us as follows:
    Tel: +31 (0)85 130 35 28
    E-mail: info@Vrodex.nl

  • 3. Which personal data do we process and why

    In order to make your reservations or orders on our platform as smooth and secure as possible, it is necessary for us to collect and process certain personal information. This includes your first name, last name, email address, phone number, and your IP address.
    These details help us tailor your experience and ensure the security of your transactions. Additionally, for delivery orders, we'll also need your address to make sure your items reach you correctly and on time.

  • 4. By whom / in which systems are your data processed

    We engage the first and third parties referred to below in order to fulfill part of the agreement with you. We will ensure that each one of these third parties complies with this privacy policy.

    Vrodex
    We rely on our proprietary, internally developed system as the primary tool for managing reservation and online ordering data.
    Your personal data will never be utilized for commercial or any other purposes without obtaining your explicit consent, which can only be provided through one of our platforms. Making a reservation or placing an online order through our platform does not automatically grant consent for such usage.

    When you create a reservation or place an order, a passive profile is automatically generated for you within our platform. This enables us to match your email address with existing profiles in our database, effectively preventing duplicate registrations and ensuring that your personal reservations and orders are seamlessly associated with your name.

    In the event that you do not complete your reservation or order, your email address will be temporarily retained to offer you the opportunity to finalize it at a later time. During this period, your email address remains exclusively on our platform and is not shared with our partners.
    When you pass on your details by phone, our partners will manually input this information into our platform, with a matching process based on your email address to maintain data accuracy and security.

    Mollie
    For the secure processing of online payments, we employ the services of Mollie. When you make an online payment for an order or reservation, Mollie provides us with a reference to the payment and its associated amount, along with a unique numerical identifier linked to your individual account on our platform.

    We do not receive any personally identifiable or usable information from Mollie regarding your payment, apart from confirmation of whether the payment was successful. At no point in the transaction process will we have access to, or store, your credit card details in a usable form. Your sensitive financial information is therefore never retained by us, ensuring the highest level of security and privacy in our payment processing procedures.

  • 5. How long we store your personal data

    We maintain reservation and order details, encompassing any personal information linked to a reservation, for a standard duration of two years. However, should extended retention be essential, such as when subscribing to one of our partner's newsletter, we will retain your email address for a longer duration.

    You maintain the right to request the deletion of your data before the specified time frame (refer to section 7, "Your Data Rights and How to Exercise Them"). This right remains in effect unless you have active reservations or orders on our platform.

  • 6. Cookie Usage

    We exclusively employ functional and analytical cookies to enhance the efficiency of our application. We do not utilize tracking cookies to identify you or personalize content based on your profile.

    Some of these cookies automatically expire at the end of your session, while others remain active for a maximum duration of two years.

    Vrodex
    Ensures the proper functioning of our systems, such as remembering your preferred language and login status.

    Google Analytics
    Google Analytics collects anonymised data on the use of our application in order to improve its operation.

  • 7. Your Data Rights and How to Exercise Them

    For any inquiries or concerns regarding the processing of your personal data, kindly reach out to us exclusively via email at info@Vrodex.nl. We are commited to addressing your questions promptly, ensuring that your inquiries receive a response within the stipulated statutory period of 30 calendar days.

    Access and Rectification: You can inspect the personal data related to you and request the deletion of inaccurate or incomplete data, where applicable. In some cases, you can also request restrictions on or object to the processing of your personal data.

    Data Portability: You have the right to receive your personal data in a readable format or have it directly transferred to a third-party service provider of your choice.

    Marketing Objection: You can object to the use of your personal data for direct marketing purposes.

    Withdraw Consent: You have the option to withdraw any previously given consent for the processing of your personal data.

    Complaints: If you are dissatisfied with our handling of your query or complaint, you have the right to lodge a complaint with the supervisory authority. Please find the contact information below for you reference:

    Autoriteit Persoonsgegevens
    Hoge Nieuwstraat 8
    2514 EL Den Haag
    +31 (0)88 18 052 50